Every business has its own rush hour.

SilverCall does the same job in every sector: it answers the call, understands it and sees it through. What changes is the hour and the subject.

Example hours

09:10Switchboard
10:30Education
11:05Law
18:40Service
22:10Hotels and restaurants

09:10 Switchboard
10:30 Education
11:05 Law
18:40 Service
22:10 Hotels and restaurants

Hour by hour

The hours and conversations below are examples; each row shows when the phone rings most in that line of work.

Corporate switchboards 09:10

When the phone rings most: First thing in the morning.
What SilverCall does: Listens to what the caller needs, puts them through to the right department and leaves the summary in the panel.

Example

Caller

Geçen haftaki faturamızla ilgili muhasebeyle görüşmem gerekiyor.

I need to speak to accounts about last week's invoice.

SilverCall

Sizi muhasebe birimine aktarıyoruz.

We're putting you through to accounts.

In the paneltransfer: accounts

Schools and education providers 10:30

When the phone rings most: During enrolment periods.
What SilverCall does: Answers questions about programmes, arranges introductory meetings and qualifies the enquiry.

Example

Caller

Yedi yaşındaki kızım için hafta sonu kursunuz var mı?

Do you run a weekend course for my seven-year-old daughter?

SilverCall

Cumartesi grubumuz var. Tanışma görüşmesi için bir saat ayarlayalım mı?

We have a Saturday group. Shall we find a time for an introductory meeting?

In the panelintroductory meeting request: Saturday group

Law and consultancy offices 11:05

When the phone rings most: Late morning, when the lawyers are in meetings and reception is on another line.
What SilverCall does: Takes a short outline of the matter, books an initial consultation and leaves a note for the right person.

Example

Caller

Kira sözleşmemle ilgili bir avukatla görüşmek istiyorum.

I'd like to speak to a lawyer about my tenancy agreement.

SilverCall

Konuyu kısaca not alalım; kira hukuku için bir ön görüşme ayarlayalım mı?

Let's note the matter briefly. Shall we book an initial consultation on tenancy law?

In the panelinitial consultation request: tenancy law, note left

Authorised service centres and dealer networks 18:40

When the phone rings most: After closing time.
What SilverCall does: Books service appointments and leaves a note for the service adviser.

Example

Caller

Kışlık lastik değişimi için cumartesi yeriniz var mı?

Have you got space on Saturday to fit my winter tyres?

SilverCall

Cumartesi 11.00 boş. Sizin için ayıralım mı?

11am on Saturday is free. Shall we hold it for you?

In the panelappointment: Saturday 11:00, tyre change

Hotel and restaurant groups 22:10

When the phone rings most: During evening service and overnight.
What SilverCall does: Takes reservations, passes special requests to the team and logs a callback note when one is needed.

Example

Caller

Önümüzdeki hafta sonu iki kişi, iki gece için odanız var mı?

Do you have a room for two, for two nights next weekend?

SilverCall

Cuma ve cumartesi için iki kişilik oda müsait. Rezervasyonu oluşturalım mı?

A double is free for Friday and Saturday. Shall we make the booking?

In the panelreservation: Friday, 2 nights, 2 guests

If your sector isn't listed

The same flow works for any business that takes bookings, reservations or requests by phone: the call is answered, understood, seen through and written to the panel.

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