From the first ring to the last line.
A call moves through six moments. The seconds below come from an example call to a service centre.
Example call
- 00:00Rings
- 00:01Answers
- 00:05Understands
- 00:22Handles
- Transferswhen needed
- 00:35Writes
Second by second
Pick a moment to see what happens in that second, what is said and what reaches the panel.
Rings 00:00
The phone rings and the call is answered, after hours and at rush hour alike. The greeting uses your business's name.
In the panelline: incoming, after hours
Answers 00:01
SilverCall answers and listens. No menu, no keys: the caller explains what they need in their own words, in natural Turkish.
Example
Caller
Merhaba, aracımın bakım zamanı geldi.
Hi, my car's due a service.
In the panelstatus: in call
Understands 00:05
It works out what is being asked and what it needs: the subject, the day, the time, how many people. If something is missing, it asks.
Example
Caller
Yarın için randevu alabilir miyim?
Could I get an appointment tomorrow?
In the panelintent: appointment · detail: routine service
Handles 00:22
It answers the question, books the appointment or reservation and qualifies the request.
Example
SilverCall
Yarın 09.30'a yazıyoruz.
We're booking you in for 9.30am tomorrow.
In the panelappointment: tomorrow 09:30
Transfers when needed
When a person is needed, it puts the call through to the right one, with the full context.
Example · From another example call
SilverCall
Sizi şimdi satış ekibimize aktarıyoruz, lütfen hattan ayrılmayın.
We're putting you through to our sales team now; please stay on the line.
In the paneltransfer: sales team
Writes 00:35
When the call ends, its summary lands in the panel and the CRM.
Example
Summary: Caller booked a routine service for 9.30am tomorrow.
In the panelsummary: written to the panel
Not a 'press 1' menu. Not a virtual PBX either.
| 'Press 1' menu | SilverCall | |
|---|---|---|
| What the caller does | Presses keys | Talks |
| Options | Whatever is on the menu | Whatever the caller says |
| When the request doesn't fit | Back to the start, or hold | Put through to the right person |
| After the call | A list of key presses | A summary and a line in the panel |
A virtual PBX picks up and routes the call to an extension; a person still does the talking. SilverCall does the talking itself: it works out what the caller wants, gets the job done on that call and, if a person is needed, puts the call through to the right one.
If a person is needed, the call reaches the right one.
We agree with you during setup which calls go to whom, and when. A transferred call goes through with the full context.
Example
- Sales
- Service
- Accounts
What a call leaves behind
Every call becomes one line in the panel. Each field answers one question: when, who, what they wanted, how it ended.
Example record
- Time and durationWhen the call came in and how long it lasted.
- 10:06 · 00:34
- CallerThe caller's number, masked in this example.
- 0212 ••• •• 30
- IntentWhat the caller wanted.
- quote request, bulk order
- Details collectedWhat was asked and answered on the call.
- about 120 units · 2 months · Istanbul
- OutcomeHow the call ended.
- qualified lead
- TransferWho the call went to, if anyone.
- Sales team
- SummaryA short summary of the conversation.
- Bulk chair quote requested; quantity, timing and city collected.
The same panel holds SilverReply's messages too.
Set up once. Kept open every day.
Discovery call.
We map your line, your hours and the questions you get most. Pricing comes after this call.
Setup.
The knowledge base, booking rules and transfer paths are built around your business.
Operation.
Once live, it stays with our team: monitored and kept up to date.
What we need from you
- Your opening hours.
- The questions you get most, and their answers.
- Your booking or reservation rules.
- Who takes which call.
No membership, no trial, no list price.