SilverCallA SilverOps product

The office closes. The line stays open.

SilverCall is the voice AI assistant that answers your company's phone in natural Turkish.

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Example call 03:12 after hours service centre in Turkish, with English subtitles

Caller

Yarın sabah için randevu alabilir miyim?

Can I book an appointment for tomorrow morning?

SilverCall

Bu sabahı mı kastediyorsunuz? 09.30 boş, ayıralım mı?

Do you mean this morning? 9.30 is free. Shall we book it?

A phone line on air. In an example call at 3.12am the flat line opens into a voice wave and the conversation turns into text.

A 24-hour timeline of an example day, starting at 6pm. Hollow bars show example calls nobody could pick up after hours and at rush hour. Solid marks are the example calls SilverCall answered: 3.12am, 10.06am, 12.41pm and 10.47pm.

  • Example office hours: 9am to 6pm
  • Hollow bar: an example call nobody could pick up.
  • Solid mark: an example call SilverCall answered.

SilverCall picks up after hours and at rush hour alike.

Example day. Times and calls are illustrative.

One day, three calls.

SilverCall answers questions, books appointments and reservations, qualifies each request and, when needed, puts the call through to the right person. Every call lands in the panel and the CRM with a summary.

Pick a call on the timeline. Watch how the system answers it, what it understands and what it writes to the panel.

This is a simulation. Businesses, times and numbers are examples. There is no audio; the calls are in Turkish with English subtitles.

Example call22:47after hoursservice centre

  1. System 00:00

    Answered after hours.

  2. Caller 00:05

    Merhaba, aracımın bakım zamanı geldi. Yarın için randevu alabilir miyim?

    Hi, my car's due a service. Could I get an appointment tomorrow?

  3. SilverCall 00:11

    Yarın sabah 09.30 ya da öğleden sonra 14.00 boş. Hangisi size uyar?

    Tomorrow we have 9.30am or 2pm free. Which suits you?

  4. Caller 00:18

    Sabah olsun, işe gitmeden bırakırım.

    The morning, please. I'll drop it off on my way to work.

  5. SilverCall 00:22

    Yarın 09.30'a yazıyoruz. Size bu numaradan mı ulaşalım?

    We're booking you in for 9.30am tomorrow. Is this the best number to reach you on?

  6. Caller 00:26

    Evet, bu numaradan.

    Yes, this number.

  7. SilverCall 00:29

    Randevunuz yarın saat 09.30'da. Görüşmek üzere, iyi geceler.

    You're booked in for 9.30am tomorrow. See you then, good night.

  8. System 00:35

    Call ended. The summary is in the panel.

Trace

  1. 00:00line: incoming, after hours
  2. 00:05intent: appointment, routine service
  3. 00:11availability: tomorrow 09:30, 14:00
  4. 00:22appointment: tomorrow 09:30 held
  5. 00:29contact: caller's number confirmed
  6. 00:35summary: written to the panel

Panel Example record

time
22:47
duration
00:35
caller
0532 ••• •• 41
outcome
Appointment: tomorrow 09:30
summary
Caller booked a routine service for 9.30am tomorrow.
transfer
not needed

SilverReply uses the same panel: messages and calls in one place.

Full transcripts of the example calls

Example call 22:47 after hours service centre

  1. 00:00System

    Answered after hours.

  2. 00:05Caller

    Merhaba, aracımın bakım zamanı geldi. Yarın için randevu alabilir miyim?

    Hi, my car's due a service. Could I get an appointment tomorrow?

  3. 00:11SilverCall

    Yarın sabah 09.30 ya da öğleden sonra 14.00 boş. Hangisi size uyar?

    Tomorrow we have 9.30am or 2pm free. Which suits you?

  4. 00:18Caller

    Sabah olsun, işe gitmeden bırakırım.

    The morning, please. I'll drop it off on my way to work.

  5. 00:22SilverCall

    Yarın 09.30'a yazıyoruz. Size bu numaradan mı ulaşalım?

    We're booking you in for 9.30am tomorrow. Is this the best number to reach you on?

  6. 00:26Caller

    Evet, bu numaradan.

    Yes, this number.

  7. 00:29SilverCall

    Randevunuz yarın saat 09.30'da. Görüşmek üzere, iyi geceler.

    You're booked in for 9.30am tomorrow. See you then, good night.

  8. 00:35System

    Call ended. The summary is in the panel.

Trace

  1. 00:00line: incoming, after hours
  2. 00:05intent: appointment, routine service
  3. 00:11availability: tomorrow 09:30, 14:00
  4. 00:22appointment: tomorrow 09:30 held
  5. 00:29contact: caller's number confirmed
  6. 00:35summary: written to the panel

Panel Example record

time
22:47
duration
00:35
caller
0532 ••• •• 41
outcome
Appointment: tomorrow 09:30
summary
Caller booked a routine service for 9.30am tomorrow.
transfer
not needed

Example call 12:41 rush hour restaurant

  1. 00:00System

    Lunch-service call, answered.

  2. 00:05Caller

    Cumartesi akşamı altı kişilik bir masa arıyorum. Bahçede olabilir mi?

    I'm after a table for six on Saturday evening. Could it be in the garden?

  3. 00:11SilverCall

    Cumartesi bahçede 19.00 ve 20.00 için altı kişilik masa var. Hangisini ayıralım?

    On Saturday we have a garden table for six at 7pm or 8pm. Which shall we hold?

  4. 00:17Caller

    Sekiz olsun. Bu arada otopark var mı?

    Eight, please. Is there parking, by the way?

  5. 00:21SilverCall

    Evet, restoranın hemen arkasında misafirlerimize ayrılmış bir otopark var. Rezervasyonu bu numarayla oluşturalım mı?

    Yes, there's a car park for guests right behind the restaurant. Shall we put the booking under this number?

  6. 00:28Caller

    Olur, teşekkürler.

    Yes, thanks.

  7. 00:30SilverCall

    Cumartesi 20.00, bahçe, altı kişi. Görüşmek üzere.

    Saturday, 8pm, the garden, six people. See you then.

  8. 00:34System

    Call ended. The summary is in the panel.

Trace

  1. 00:00line: incoming, rush hour
  2. 00:05intent: reservation, 6 people, Saturday
  3. 00:11availability: garden 19:00, 20:00
  4. 00:21question: parking, from the knowledge base
  5. 00:30reservation: Sat 20:00, garden, 6 people
  6. 00:34summary: written to the panel

Panel Example record

time
12:41
duration
00:34
caller
0541 ••• •• 07
outcome
Reservation: Sat 20:00, garden, 6
summary
Garden table for six on Saturday evening. Asked about parking; answered.
transfer
not needed

Example call 10:06 office hours furniture manufacturer

  1. 00:00System

    Office-hours call, answered.

  2. 00:05Caller

    Yeni ofisimiz için toplu sandalye almayı düşünüyoruz. Fiyat alabilir miyim?

    We're thinking of buying chairs in bulk for our new office. Could I get a price?

  3. 00:11SilverCall

    Memnuniyetle. Doğru teklif için birkaç soru soralım: yaklaşık kaç adet ve ne zaman teslim almak istersiniz?

    Gladly. A few questions so the quote is right: roughly how many, and when do you need them?

  4. 00:19Caller

    Yüz yirmi civarı. İki ay içinde lazım.

    Around a hundred and twenty. Within two months.

  5. 00:24SilverCall

    Teslimat hangi şehre olacak?

    Which city are they going to?

  6. 00:27Caller

    İstanbul.

    Istanbul.

  7. 00:29SilverCall

    Teşekkürler. Sizi şimdi satış ekibimize aktarıyoruz, lütfen hattan ayrılmayın.

    Thank you. We're putting you through to our sales team now; please stay on the line.

  8. 00:34System

    Transferred: Sales team

Trace

  1. 00:00line: incoming, office hours
  2. 00:05intent: quote request, bulk order
  3. 00:27qualification: ~120 units, 2 months, Istanbul
  4. 00:29decision: qualified, to sales
  5. 00:34transfer: sales team, connected
  6. 00:34summary: written to the panel

Panel Example record

time
10:06
duration
00:34
caller
0212 ••• •• 30
outcome
Qualified lead: about 120 chairs, 2 months, Istanbul
summary
Bulk chair quote requested; quantity, timing and city collected.
transfer
Sales team

No 'press 1'. The caller talks. The system understands.

SilverCall is not a 'press 1' menu.

A 'press 1' menu walks the caller through a tree. SilverCall listens to what they want, gets it done on that call or puts them through to the right person.

Example 'press 1' menu

  1. For bookings, press 1.
  2. For billing, press 2.
  3. For anything else, please hold.
  4. Sorry, we didn't catch that. Returning to the main menu.
An example 'press 1' menu tree reaches a dead end after six steps. Beneath it, one heavy line finishes the job in two turns.

Example

Caller

Perşembe öğleden sonraki randevumu cumaya alabilir miyiz?

Could we move my Thursday afternoon appointment to Friday?

SilverCall

Tabii. Cuma 15.00 uygun, oraya alıyoruz.

Of course. Friday at 3pm is free; we're moving it now.

  • It doesn't list options; it listens to the question.
  • It doesn't walk callers through a tree; it asks what they need.
  • When needed, it puts the call through to the right person.
  • It doesn't forget the conversation; it leaves the summary in the panel.

See how it works

What it knows in the chat, it knows on the phone.

SilverGrow

Written:
SilverReply

Spoken:
SilverCall

SilverCheckout

SilverGrow feeds two lanes: SilverReply on the written lane, SilverCall on the spoken lane. The two lanes merge into SilverCheckout. Beneath them run three shared rails: the same knowledge base, the same panel, the same team.
  • Same knowledge base.
  • Same panel.
  • Same team.

SilverGrow feeds the funnel, SilverReply answers the messages, SilverCall carries the same knowledge to the phone and SilverCheckout turns the conversation into a sale. The knowledge base, the panel and the team are the same for all four.

When you arrive in the morning, the night is already in the panel.

By morning, every call from the night is waiting in the panel as one line, with its time, intent, outcome and summary.

Example panel view

  1. Time
    21:15
    Intent
    information
    Outcome
    opening hours and address given
    Transfer
    not needed
    Summary
    Asked what time the service centre opens and where it is.
  2. Time
    23:40
    Intent
    appointment change
    Outcome
    new time: tomorrow 14:00
    Transfer
    not needed
    Summary
    Moved tomorrow's service appointment to the afternoon.
  3. Time
    03:12
    Intent
    appointment
    Outcome
    this morning 09:30
    Transfer
    not needed
    Summary
    Booked a new service appointment for this morning.
  4. Time
    06:48
    Intent
    breakdown
    Outcome
    roadside assistance number given
    Transfer
    note to the service adviser
    Summary
    Car won't start; would like a call when the centre opens.
  5. Time
    07:55
    Intent
    cancellation
    Outcome
    11:00 appointment cancelled
    Transfer
    not needed
    Summary
    Cancelled today's appointment; the slot is free again.

Example panel view. Records are illustrative.

Our team sets up the line. And keeps it open.

  1. Discovery call.

    We map your line, your hours and the questions you get most. Pricing comes after this call.

  2. Setup.

    The knowledge base, booking rules and transfer paths are built around your business.

  3. Operation.

    Once live, it stays with our team: monitored and kept up to date.

No membership, no trial, no list price.

Your phone will ring tonight too. Let's talk about who answers it.

In the discovery call we look at when your phone rings and why, and agree together which calls SilverCall answers. Pricing comes after that call.

What people ask first

Either email or phone is enough.

When do you miss the most calls? (optional)